Refund/Return Policy

Last Updated:9th July 2025

At UgPrint.store, we strive to ensure you’re completely satisfied with your purchase. If you’re not happy, here’s how we handle returns and refunds:

1. Eligibility for Returns/Refunds

• Acceptable Reasons:
  • Defective/damaged products.
  • Wrong item shipped.
  • Significant mismatch from product description.
• Non-Returnable Items:
  • Custom-made or personalized products (e.g., printed mugs with your logo).
  • Digital downloads.
  • Products used, washed, or damaged after delivery.

2. Return Process

• Timeframe: Request a return within 7 days of delivery.
• Condition: Items must be unused, in original packaging, with tags/receipt.
• Steps:
  1. Email hellot@ugprint.store with your order # and reason for return.
  2. We’ll approve/deny your request within 48 hours.
  3. If approved, ship the item to our return address (provided via email). Return shipping costs are covered by the customer unless the error was ours.

3. Refunds

• Processing Time: 5–10 business days after we receive and inspect the returned item.
• Method: Refund issued via the original payment method (e.g., Mobile Money, bank transfer).
• Partial Refunds: Granted if the item is returned used or missing parts.

4. Exchanges

• We’ll replace defective/wrong items at no extra cost (subject to availability).

5. Contact Us

For questions, Email: hellot@ugprint.store

Phone: +256 744 661 701

Address: 3rd Floor, Blue Heights Plaza, Kampala – Uganda